FAQ

Privacy & personal details

Privacy is extremely important to us. Therefore we would never sell your personal details to a third-party.
We would only use your personal details to contact you in case there would be a problem with your order.

Commercial communication will only be send if you would accept or subscribe for our newsletter.

If you would like to hear more from us, please follow us on Instagram or Twitter | @Bitcoin_Webshop.

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. When a return has been arrived and is completely accepted, we will pay back the shipping fee that was paid on the initial order for that specific product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@btc-ws.com. If your return is accepted, we’ll instructions where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damaged items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at info@btc-ws.com.

Payment methods

We accept the following payment methods:
Underlined = Cryptocurrency

  • American Express
  • Apple Pay
  • Bancontact
  • Bitcoin (BTC)
  • Bitcoin Cash (BCH)
  • Ethereum (ETH)
  • Google Pay
  • Ideal
  • Litecoin (LTC)
  • Meastro
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Cryptocurrencies

Allowing Cryptocurrencies as a valid payment method, has always been our intention. We have been accepting digital coins since day 1 and we thrive to pay as much as possible in Cryptocurrencies and preferring vendors and partners who accept Cryptocurrencies.

Currently we accept the following Cryptocurrencies: Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH) & Litecoin (LTC).

In the near future we hope to offer a discount for people who paid their order in Crypto.